The AHA|SA have been successful in receiving grant funding to undertake a project to help contribute to mentally healthy workplaces in our sector as part of the South Australian Healthy Workplaces Strategy.

Partnering with a third party training provider, Maybo (www.maybo.com.au), the project provides AHA|SA members with access to customer conflict resolution training. The 1-day face to face course provides staff with skills in the following areas:

• Understanding preventative measures to conflict and reducing risk
• Knowing how to use de-escalation strategies
• Learning defusing skills
• Identifying and planning to reduce risk
• Recognising instinctive reactions
• Undertaking a dynamic risk assessment to inform decision making
• Identifying post-incident considerations